Return and Refund Policy

At Mr. Plastic CC, we want you to be completely satisfied with your purchase. Please review our transparent return and refund guidelines below, which apply to all orders shipped within South Africa.

1. Return Window & Eligibility

  • 30-Day Policy: You have 30 days from the date of delivery to request a return. If 30 days have passed since delivery, we cannot offer a refund or exchange.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A valid receipt, invoice, or proof of purchase is required to complete your return.
  • Custom Products Notice: Please note that custom-made products or custom-cut-to-size sheeting cannot be returned or refunded unless they arrive damaged, defective, or incorrect due to our error.

2. Damaged or Broken Items

If your product arrives damaged or broken, please take a clear photo of the damage immediately. Send the photo along with your order number to sales@mrplastic.africa. Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.

3. Shipping Costs for Returns

  • Defective/Damaged Items: If you are returning an item because it arrived damaged, defective, or incorrect, Mr. Plastic will cover all return shipping fees.
  • Unwanted/Change of Mind Items: For regular, unwanted items, you will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable.
  • Return Address: All approved physical returns must be shipped to:
    Mr. Plastic
    13 Geldenhuis Road, Malvern East
    Johannesburg, Gauteng, 1401

4. The Refund Process

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your item and confirm the approval or rejection status of your refund based on its condition.
  • Processing Time: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.
  • Sale Items: Sale items are fully eligible for refunds and follow the exact same evaluation process as regular-priced items.

5. Late or Missing Refunds

If you haven’t received your approved refund after 7 business days:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or financial institution, as processing times vary before a refund officially posts.
  3. If you have done this and still have not received your refund, please contact us at accounts@mrplastic.africa.

6. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to our team:

  • Email: sales@mrplastic.africa
  • Accounts Queries: accounts@mrplastic.africa
  • Physical Location: 13 Geldenhuis Road, Malvern East, Germiston, 1401